Someone confronted me yesterday.
Initially, I was alarmed. That rarely happens. No, not about being disturbed, but about being confronted.
This client said I was speaking loudly. I am known for my soft-spokenness.
Someone confronted me yesterday.
Initially, I was alarmed. That rarely happens. No, not about being disturbed, but about being confronted.
This client said I was speaking loudly. I am known for my soft-spokenness.
"If we want to be compassionate we must be conscious of the words we use. We Must both speak and listen from the heart."
When we keep the spotlight on the other person's feelings and needs, we support their personal growth. Their motivations will come from a desire to connect rather than to please others, being rewarded or avoid criticism.
We also support others in evaluating for themselves how well they are meeting their needs, rather than encouraging that they look to others for their evaluation.
Celebrating successes is an opportunity to connect with another. Instead of offering an evaluation such as "Great Job" or "You're smart," empathize with the feelings and needs that are met for the person you're relating with: "Are you glad because you solved the problem?"
Marshall B. Rosenberg